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VoIP

We were born in the Cloud in 2001 and have provided cloud-based business solutions to hundreds of happy customers.

With more than a decade of cloud-based experience, and as recipients of the Comms National Awards ‘for ‘Best Hosted Solution’, our knowledge of Cloud solutions is unrivalled. We have international capabilities, work with multiple best-of-breed vendors and have specialised implementation training that allows us to deliver a personalised business-critical hosted VoIP solution for each and every business.

In our approach, we make use of both the public and private clouds to deliver guaranteed call quality. We provide the technological infrastructure, support the integration of the system, and are always on-call for agent support.

Our specialised Unified Communications packages ensure that you get the best from your Cloud business solution and we create a personalised package that best meets your business goals.

Reporting

Remote Working

Collaboration

Disaster Recovery

Integrations

PCI Compliance

International

Reporting
Remote Working
Collaboration
Disaster Recovery
Integrations
PCI Compliance
International

Reporting

As the saying goes, ‘what gets managed gets measured’. Hosted VoIP provides you with instant access to accurate information, enabling you to identify areas where improvements can be made, in real-time.
Our solutions can provide more than 50 real-time reports to every user in your Contact Centre — both inbound and outbound — with little more than a click of a button. For immediate action, you can channel this information into ‘live wallboards’ direct to tablets, PCs, smartphones, and TV screens or monitors as required. Alternatively you can choose to have reports sent out to your devices at scheduled intervals.
Hosted VoIP provides a channel for the safe and secure transmission of business-critical information between your agents. As a result, your users can better focus on providing call resolutions in your Contact Centres. Reporting options can be configured to suit your specific business needs.

Remote Working

Hosted VoIP can finally provide your business with the resources to effectively mobilise your workforce. Your agents are no longer bound to a single geographical site; they can be based at home, or around the world, without requiring the installation of special hardware, software or other technological infrastructure.
A work-at-home agent simply logs onto the web-based application to begin operations in your Contact Centre and can access your telephony infrastructure including calls, emails and chat sessions.
Hosted VoIP facilitates a better reach with your customer base. With a cloud-based Contact Centre solution, your customers can contact you at a time that is to their convenience, using a method that they prefer. Remote-working

Collaboration

Gain access to your complete range of business communications in one convenient Unified Communications solution.
With hosted VoIP solutions you can unite remote, mobile and home-based workers, helping you take full advantage of a fluid and geographically-independent workforce. With powerful connection tools, technological infrastructure is no barrier to business communications. With a virtual office accessible from mobile, tablet or computer, business-critical information can be shared seamlessly between agents in real-time.
With cloud-based solutions facilitating the communication methods preferred by your customer base, you can greatly improve how you engage with your clientèle. Collaboration

Disaster Recovery

Disaster-recovery If you are unable to reach the office, how can you respond to customers and keep your business moving? While the chances of flood, fire or another extreme situations may be small, in an emergency situation, it pays to be prepared.
A cloud-based hosted VoIP service is an invaluable asset in your contingency planning. It allows you to keep in touch with customers and agents, effectively keeping your business in business, despite the circumstances.
Unified Communications features including advanced call forwarding and virtual office applications — which are accessible from mobiles or remote computers — ensure that your business can continue as normal. In the event of an emergency, you can also transfer administrative privileges to an Account Manager who is in a geographical area unaffected by the disaster.

Integrations

integrations logos A cloud-based communications solution offers full integration with most leading software platforms, including Sage, Salesforce, Lync, Act, Dynamics and Microsoft. Whatever system you use, or are considering implementing in your business, we offer specialised solutions that will help you get the most from your Cloud package. But we don’t not just sell solutions. As part of our specialised cloud-based service, you receive access to our experience and expertise, smooth integration into your business systems, maintenance, ongoing support and additional training as required.

PCI Compliance

Security-PCI The cloud doesn’t mean less security — it can actually mean more security. Our hosted VoIP solutions can include a PCI Compliant Secure Payment Platform, allowing your customers to provide their credit card information without those details being shared with, or stored by the agent or call-recording software.
So, as well as safeguarding your company’s reputation against the risk of credit card fraud or data security breaches, you can offer your customers peace of mind over security vulnerabilities, improve overall customer experience, and all in one cost-effective solution.

International

With many companies operating on a global basis, it has become vital in today’s climate to have a local presence. A local service guarantees that your customers can contact you when they need to, irrespective of where in the world they are.
Our hosted VoIP solutions cater to globally-minded businesses. If it’s important for your business to maintain a global presence, we can provide you with international numbers that will give your business a local presence in different markets around the world; you are no longer bound by geography. This ensures that your business has the international market reach that it deserves.