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Improve How Your Workforce Works

Better, quicker and more adaptable - discover how you can achieve a flexible, collabroative working environment

Reduce Your Comms Costs

Discover how to curb excessive spending, apportion costs, and the best tariffs to suit your needs

Moving Office

Grab the opportunity to not just replace an outdated comms infrastructure - but stay ahead of the curve forever

Boost Your Customer Service

Learn how call reporting and call recording can help you deliver higher levels of customer satisfaction

Improve How Your Workforce Works

It’s time for the call centre to come of age. With modern technology, every business can be running the type of operation where calls can be answered promptly, no matter what time of day.

Call Centres Used to be Costly

In the past, a call centre would require huge resources, both in terms of the equipment used and the personnel needed to staff it. But that’s all changed: the use of voice over IP telephony (VoIP) offers another alternative and when the technology is coupled with cloud computing, any organisation has even more choice.

VoIP provides a whole host of options. But most of all, it means that a call centre infrastructure is no longer dependent on specific devices. Businesses will be able to offer connectivity through landline handsets, mobile phones, or computers. And by hosting this service in the cloud, there are many more options.

Enabling True Portability

Your company can really benefit from true portability. With this technology, you can offer your employees phone numbers that can be used everywhere: the office, a remote site, a home office, the local coffee shop, or at a customer’s office. By creating a virtual office, employees can all be in different locations but act like they’re in the same place.

There's No Reduction in Quality

Service and businesses can work much more efficiently with closer integration of phone systems and corporate applications. All the services that are available with traditional call centre systems are available: for example call queuing, routing or IVR.

By using a converged network, companies can save on telecoms rental costs, have closer integration with corporate applications (eg CRM systems) and benefit from simpler billing.

Why Does it Matter?

Voice is still the preferred method of contact for many customer queries and, in particular, is the preferred method when that query is a complex one. The web can now be used for routine transactions, registering a change of address for example, but when something has gone wrong, the customer needs the soothing reassurance of a human agent. In such circumstances, the modern call centre comes into its own.

What customers are looking for is someone to deal with the problem straight away; what frustrates them is having to call over and over to explain the issue. According to the Global Contact Centre Benchmarking Report, the top requirement for a customer is to have the issue resolved at first attempt, no matter how long it takes.

IP Solutions Provides:

All the answers to your call centre needs. We can assess what configuration is best for you: how it can be integrated with your existing set-up; how to get the best results from your integrated system; and, above all, how to keep your customers happy.

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IP Solutions | Website Navigation

Navigate to other IP-Solutions - Solutions

Improve How Your Workforce Works

Reduce Your Comms Costs

Moving Office

Boost Your Customer Service

Improve How Your Workforce Works

Call Centres Used to be Costly

Enabling True Portability

There's No Reduction in Quality

Why Does it Matter?

IP Solutions Provides:

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