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Improve How Your Workforce Works

Better, quicker and more adaptable - discover how you can achieve a flexible, collabroative working environment

Reduce Your Comms Costs

Discover how to curb excessive spending, apportion costs, and the best tariffs to suit your needs

Moving Office

Grab the opportunity to not just replace an outdated comms infrastructure - but stay ahead of the curve forever

Boost Your Customer Service

Learn how call reporting and call recording can help you deliver higher levels of customer satisfaction

Cloud Customer Service for Business

Businesses all over the world have turned to the cloud. The technology has been seen as a way of replacing expensive hardware, reducing maintenance costs and adding greater flexibility to corporate infrastructure.

Transform with the Cloud

But while much of the debate about cloud has concentrated on what it can bring to the datacentre, it can also have a transformative effect on the way companies use their telecoms.

As an example, the technology can be used within contact centres to integrate with the CRM system. This instantly provides a way for agents to have customer details at their fingertips. It gives a favourable impression to the customer, and enables the call to be handled more efficiently by ensuring that the call is routed to the correct agent, the first time around.

Stay Compliant

It’s not just about additional services, however. A crucial aspect of many modern businesses is the need to conform to regulatory requirements, for example financial institutions need to record calls. The IP Solutions Cloud platform will support all these compliance requirements, by supplying an itemised proof of all calls made. The platform records all landline and mobile conversations, and can store these log for the required time period. Our platform is also able to support PCI compliance for the prevention of credit card fraud.

Improve Customer Service

The Cloud also provides an excellent marketing opportunity for businesses, and the IP Solutions platform can offer a tool to improve customer experience. As an example, take a look at how glh. Hotel Group used call centre technology to marry local expertise with progressive, geography-freeing technology.

By using IP Solutions Cloud platform, the company was not tied to a single, local call centre, far removed from its hotels. Through Cloud technology, agents were seamlessly connected in a virtual call centre allowing calls to be connected quickly and queries answered efficiently, without losing that local knowledge. The new systems also improved analytics for the Hotel Group meaning that it can track customer service SLAs more effectively.

Easy Integration

There’s another element too. Most social media sites, like Facebook and Twitter, are cloud services and the technology can be used to improve customer experience. It offers easy integration with sites such as these as well as linking to other useful sites. In this way, glh. Hotels can use the Cloud technology to link with businesses in the surrounding area, for example, making restaurant recommendations.

IP Solutions Provides:

All of these services are possible because Cloud provides the most efficient, flexible and cost-effective platform for customer call centres. Talk to IP Solutions about making the best choice for your business.

Request a Quote

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IP Solutions | Website Navigation

Navigate to other IP-Solutions - Solutions

Improve How Your Workforce Works

Reduce Your Comms Costs

Moving Office

Boost Your Customer Service

Cloud Customer Service for Business

Transform with the Cloud

Stay Compliant

Improve Customer Service

Easy Integration

IP Solutions Provides:

Discover more about our services

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Contact Centre

Mobile

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Telecoms Expense Management

Cloud Computing

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