Best SME Contact Centre Solution
IP Solutions is delighted to announce that it has won the prestigious Comms National Award for Best SME Contact Centre Solution for the second year running.
The company secured the accolade for its Virtual Contact Centre solution delivered in conjunction with business partner, General Dynamics IT. IP Solutions beat seven of its most recognisable competitors to win the award.
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Tech Track 100
IP Solutions have been ranked 40th on the 15th annual Sunday Times Hiscox Tech Track 100 league table. That means that we are now officially one of Britain’s fastest-growing 100 private technology, media and telecoms companies in regard to sales over the previous three years.
In the past 36 months, IP Solutions have managed to increase sales by more than 500% – from £1.6 million in 2011/2012 to £6.4 million in 2014/2015. This steep boost in sales translates to an impressive annual average growth of 73.7%.
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Reseller of the Year
Our focus on providing cloud-based solutions which provide tangible business benefits — along with exceptional levels of customer service — was the deciding factor in granting IP Solutions ‘Reseller of the Year’. The award is testament to the dedicated approach and hard-work of the entire IP Solutions team.
Our success can be yours too. If you would like us to review your infrastructure or simply discuss what options might be available to your business, get in touch on 0800 988 2020 or email info@ipsolutions.co.uk.
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Best Hosted Solution – Murphy Group
IP Solutions’ award winning entry for ‘Best Hosted Solution’ was based on its work for Murphy Construction, one of the most recognised names in the building and civil engineering industry.
Our hosted Cloud solution eradicated Murphy Group’s concerns about capacity and all other restraints inherent to traditional telephony.
The flexibility has also enabled Murphy to radically cut start-up time, no longer having to fret over comms implementation.
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Best Contact Centre Solution – glh. Hotels
glh. Hotel Group, London’s largest owner-operator hotel company, wanted their Contact Centres to offer local expertise when contacted by a customer, leading them to review their stand-alone Contact Centre in Heathrow.
The virtual Contact Centre licenses provided glh. Hotel Group not only with skills-based routing, but also multi-channel management, real-time monitoring, historical reporting, CRM integration, IVR, CTI, and call recording.
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